Best Shipping and Returns
We believe that shipping and returns should be as simple as putting on a piece of our jewellery. If you have any questions, we do hope this will answer them for you and if there is something else you want to ask, or maybe you just want to say hello (that’s fine too!) you can send us a mail at hello@ourbestregards.com
Shipping:
Where does Best ship to?
We ship anywhere in South Africa. If you’re in more of an outlying area (hey, you do you) it may take a little bit longer.
Does Best ship internationally?
Heck yes! We currently ship our jewellery to 13 countries across Europe. Please navigate to our European site to shop!
How much does shipping cost?
The good news is that for all orders above R700, standard delivery is free. For orders less than R700, standard delivery costs R79. If you have to have your Best pieces with you sooner (and who wouldn’t want that?), we can expedite your shipping for an extra R139, just send us an email.
How long does shipping take?
Our standard free delivery takes 2-3 business days, based on where you are. Like we said, outlying areas could take a little longer. If you want overnight shipping, send us an email and we can arrange it at an extra cost of R139. All orders placed before 11:00 will be delivered by the next business day.
Returns:
I want to return my item. What do I do?
Sometimes things don’t go according to plan - that’s life. If you want to return or exchange an item, send an email to returns@ourbestregards.com, tell us what went wrong and we’ll help you return your item.
How long do I have to log a return?
After you’ve received your item(s), you have 30 days to log a return for a refund or an exchange. Please note that shipping charges, gift wrapping, and gift cards are non-refundable - sorry!
When will I receive my refund?
We aim to refund any returned items within 15 days, once they have passed inspection by our returns team. If after this time you haven’t received your refund, please contact us at returns@ourbestregards.com and we’ll help sort it out.
How do I return a faulty item?
On the rare occasion you receive something which is faulty or incorrect, send us a mail at returns@ourbestregards.com with your order number and item name. And if it’s not too much to ask, please include a description and photos of the fault as that would be really helpful for our team. Once we’ve received the piece, we’ll assess it and keep you up to date with the next steps.
How does my warranty work?
We’ve got your Best interests at heart. Any earrings ordered from 1 November 2023 are protected under our 2-year warranty. We work with the Best manufacturers globally to ensure that your earrings are made to last and we stand by their quality and craftsmanship. Should any earrings tarnish, we’ve got you covered. Reach out to us at returns@ourbestregards.com and we’ll help sort it out. It's important to note that our warranty does not extend to lost items, jewellery worn in water, normal wear and tear such as scratches, mishandling or improper storage, or alterations performed by a third party not affiliated with Best. Additionally, items purchased through vendors outside of Best are not covered under our warranty. For such items, please contact the respective seller for assistance.