Best Shipping and Returns

We believe that shipping and returns should be as simple as putting on a piece of our jewellery. If you have 
any questions, we do hope this will answer them for you and if there is something else you want to ask, or
 maybe you just want to say hello (that’s fine too!) you can send us a mail at hello@ourbestregards.com

Shipping:

Where does Best ship to?

We ship anywhere in South Africa using The Courier Guy. If you’re in more of an outlying area (hey, you do you) it may take a little bit longer.

Does Best ship internationally?

Not yet! But believe us, we’re doing our utmost to make international shipping a thing as soon as possible!

How much does shipping cost?

The good news is that standard delivery is free. If you have to have your Best pieces with you sooner (and who wouldn’t want that?), we can expedite your shipping for an extra R90.

How long does shipping take?

Our standard free delivery takes 2-3 business days, based on where you are. Like we said, outlying areas could take a little longer. If you want overnight shipping, that costs an extra R90. All orders placed before 13:00 will be delivered by the next business day.

Returns:

I want to return my item. What do I do?

Sometimes things don’t go according to plan. We get it. If you want to return or exchange an item, send an email to hello@ourbestregards.com, tell us what went wrong and we’ll do our best to make it right.

How long do I have to log a return?

We will accept returns within 15 days of you receiving the item.

How should I return my item?

We’ll advise you on how best to package your item to send it back to us. But, we can only accept items that are still in their original packaging and aren’t showing any signs of wear and tear.